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FAQs

 

Our current production time is 2-4 business days. Production times may increase during the holidays.
Yes, orders may be canceled within 2 hours of being submitted. Please fill out a support ticket to request cancellation.
PNG is a lossless image file type, meaning there is no compression or loss of quality when you save it. PNG files can also have transparency, or see-through areas. JPEG is a lossy image file type, meaning that even when you set the quality to 100% there is still a tiny bit of compression and loss of quality, even if unnoticeable. JPEG files cannot have transparency. For most products we recommend uploading JPEG files because they’re much smaller, and there is no visible difference in quality. However, it’s important that you keep a “working” version of your artwork such as a PSD or AI file so that you aren’t opening and saving the same JPEG file over-and-over again.
Absolutely! Simply fill out a support ticket and be sure to include an image.
RGB stands for Red Green Blue and is how electronic displays such as your computer monitor display color. CMYK stands for Cyan Magenta Yellow Key and is how most printers print color.

You must upload an RGB file for accurate results.

When creating artwork in software such as Adobe Photoshop or Adobe Illustrator, you have the option to work in either RGB or CMYK, and while the CMYK color mode is common in the paper printing industry, our process for printing on fabrics, plastics, metals and ceramics is quite different. With our particular printing process, it’s industry best practice to use the RGB color mode, and therefore we’ve completed rigorous color testing and calibration to ensure that files created in the RGB color mode print beautifully and as expected! Please note: Colors will vary across substrates. For this reason you may want to test your color palette on the products you choose to carry.
We do not currently integrate directly with any eCommerce platforms. However, we do currently offer a bulk ordering method that works hand-in-hand with many eCommerce platforms' order exporting tools. Email us at support@printedmint.com for more info.
Of course! Just shoot us an email at wholesale@printedmint.com and we'll get back to you as quickly as possible.
If you haven't already, please visit our Creating Design Files article for an overview on working with our product templates.
You must enter the entire shipping address for all shipping options to appear. This feature is not able to calculate the additional shipping options without the full shipping address.
Once the tracking ID indicates an order was delivered, most often a family member picked up the package without informing the recipient. In the rare circumstance it's missing or stolen, your customer can file a claim with the shipping carrier.

File a claim with USPS

File a claim with FedEx
Wholesale registration approval takes approximately 3 business days.
We recommend opening up separate accounts if your logo/branding/packaging will be different.
Yes, at checkout you will see an area below the shipping address that allows you to enter a gift message. This message will appear at the bottom of the order's packing slip.
No. Our packing slips only show item names and quantities, no pricing. To learn more about our custom packing slips, please visit Custom Packaging.
We do not accept returns on printed merchandise unless it is due to a manufacturing defect. Please visit Shipping & Returns for more info.
We currently use USPS and FedEx.
Yes. If your order hasn't shipped, we're happy to update the address. Please fill out a support ticket to request an address change.
For general inquiries, please email us at support@printedmint.com or call 877-242-4810 Monday through Friday from 9:00am to 5:00pm MST.

For urgent inquiries or order issues, please call us or open a support ticket.
The easiest way to quickly access design files for reordering is to utilize our design file uploader's Dropbox feature. By putting your design files in a Dropbox folder, you can access them right in the design file uploader with the click of a button.
Yep!
Yes, we provide free shipping in the U.S. on all orders over $200. If you are placing an order over qty 150+ pieces, please contact us at support@printedmint.com for more information.
Yes. We offer a coupon to all newly approved wholesale accounts which we encourage you to use for product samples!
There is no minimum order requirement! We specialize in POD (Print on Demand). Order 1 item or order 100, it makes no difference to us!
Yes. We specialize in drop shipping. Your orders will be branded and packaged with the packaging options you select on the Custom Packaging page. No pricing or other Printed Mint info is never disclosed to your customers.
Yes, all of our products are Print on Demand. That means no minimum orders and unlimited product designs for you!
Wholesale pricing is available to all approved wholesale accounts and you must be logged in to see it. Haven't signed up? Register Now.
You can view all of our foil products in the Foil Products Category.
Express Production ensures that your order will be ready to ship same-day. When choosing Express Production for an order that your customer needs overnight, be sure to select an overnight shiping method as well.
This occurs when you have special characters such as a "$" or "&" in your design file name. Please rename your design file using only letters, numbers, hyphens and underscores and try uploading it again. If the issue persists, please open a support ticket and attach your design file.
An internal error message may occur when items are left in your cart for an extended period of time. Please remove all items from your cart and proceed with placing a new order. If the issue persists, please open a support ticket.
There are a couple of reasons why your files may be slow to upload. Often, this is simply because the file is too large. For example, we recommend a 150ppi JPEG at 75% quality for blankets and beach towels. If you don't follow these guidelines your file will be very large and will take a long time to upload. Always be sure to read and understand the file requirements on the product page before saving your design.
No. Once an order is submitted design files cannot be modified. However, you can open a support ticket to request cancelling the order.
No. Once an order is submitted product quantities cannot be modified. However, you can open a support ticket to request cancelling the order so that you can place a new one.
Bulk orders ship within 5-7 business days. Please visit Shipping & Returns for more info.
If we require a JPEG for a particular product it's because it does not need or support transparency in the design file. If the product needs or supports transparency we will require a PNG.
We use dye sublimation. Please refer to the "What is Dye Sublimation?" FAQ question for more info.
Dye sublimation is a versatile printing method that uses heat to transfer ink onto a variety of materials including fabrics, plastics and ceramics.
Laser heat transfer is a unique and versatile method for digital decoration of garments and hard substrates. The process provides maximum adaptability by allowing transfers for light garments, dark garments, foil appliques, rigid substrates and more.
No, we do not use third party shipping accounts.
Yes, we are proud to say we are an approved Etsy manufacture. Please view our profile here.
Yes. You can download our product mockups on each product page or you can find them on the Templates & Mockups page.
Yes. It's possible to print white ink on any product that uses laser heat transfer and requires a PNG with transparency. Read the product's description to see if its printing method is laser heat transfer.
We will post a notice on the website with cutoff dates when approaching holidays.
Yes. Contact us at support@printedmint.com to schedule a pickup. There is a $5 fee for all pick-up orders.
With light, low saturated colors, printers lay down less ink and therefore the individual dots of ink become more noticeable, resulting in "grainy" colors. The best way to avoid this is to use darker, more saturated colors.

Note that this isn't a problem with fabrics and other soft substrates since the tiny dots of ink bleed together to create smooth, vibrant colors. So, don't be discouraged! We encourage you to try some other products and see what works best with your artwork!
Raster graphics are made of pixels, while vector graphics are made of polygons. One reason that we recommend using vector graphics software (like Adobe Illustrator) instead of raster graphics software (like Adobe Photoshop), is because with vector graphics software you can stretch or squeeze your artwork without affecting the quality. We also recommend using vector graphics because it works best with our product templates.
We recommend using vector graphics software (like Adobe Illustrator) instead of raster graphics software (like Adobe Photoshop) because with vector graphics software you can stretch or squeeze your artwork without affecting the quality. This way, you could take your favorite keychain design and stretch it to fit a beach towel without it looking jagged or pixelated.
PPI stands for Pixels Per Inch. We recommend 300 PPI for almost all products, but on some of our larger fabric products we recommend 150 PPI. There are two reasons for this: (1) A 300 PPI design file could be too large to upload for products such as beach towels (2) On fabrics, 300 PPI and 150 PPI often look the same because of the texture in the fabric.
JPEG quality controls the level of compression when saving a JPEG file. The higher the quality, the less compression, and vice versa. We recommend 100% for almost all products, but on some of our larger fabric products we recommend 75%. There are two reasons for this: (1) A 100% quality JPEG could be too large to upload for products such as beach towels (2) On fabrics, 100% quality and 75% quality often look identical because of the texture in the fabric.
Ordering a sample is just like placing a regular order. You can learn how to submit and order in Submitting Orders article.
In dye sublimation printing, you can periodically expect creasing near edges and seams. This is due to the product being constructed before printing.