NEW! – You can now import orders directly from your shop using our Order Importer! We currently support the following platforms:
Don’t see your platform? Please email us at firstname.lastname@example.org.
Export orders from your shop
The process of exporting your orders will vary depending on your platform:
Import orders to Printed Mint
Once you’ve downloaded a CSV file containing your orders, navigate to the Import Orders page to upload it. Here, you can also select a date range for which orders you want to import.
Verify + submit orders
Once you’ve uploaded your orders you’ll need to verify them before submitting them for fulfillment.
Simply click on an order to expand it. Notice that shipping addresses, product quantities and other order information is automatically populated – all you need to do is select the Printed Mint product and upload the design file(s) for each item.
Once you’ve entered all of the required information, simply move on to the next order. The previous order will turn green if it isn’t missing any information.
Notice the Options menu that appears when hovering over an item:
Ignore Item – This option will “ignore” the item. This is useful when the item is fulfilled by another vendor. When enabled, the Order Importer will automatically ignore the item on all future imports.
Remember Product – When enabling this option, the Order Importer will automatically select the Printed Mint mint product for the item on all future imports.
Remember Design – When enabling this option, the Order Importer will automatically select the previously uploaded design files for the item on all future imports.
Multiple Design Files – This option will “split” a single item with a quantity of 2 or more into multiple items allowing you to upload unique design files for each one. This is useful, for
example, when your customer orders several personalized items with different names on each.
Once all of the orders have been verified you’re ready to submit! Simply click Submit at the bottom of the page. The processing time will vary depending on your internet speed and the size of your design files – it could take a few minutes for large imports!
Pay for imported orders
Once the import is processed you’ll be redirected to My Account > Invoices, where you can view/pay for imported orders and keep track of their status.
Tracking imported orders
Imported orders are just like any order and can be monitored in My Account > Orders. Notice that they will initially have a Pending Uploaded Order status when the invoice is pending payment. Once the invoice is paid, the imported orders will change to processing and move into production. Please visit our Submitting Orders article for more details on tracking the progress of processing orders.
If you are encountering an error when attempting to import orders, it is likely due to an improperly formatted CSV file. Unfortunately, not all e-commerce platforms follow the same standards when generating CSV files, and there is little we can do to avoid an error when attempting to import an improperly formatted CSV file.
An improperly formatted CSV file can also be the result of opening the CSV file in a spreadsheet editing program and then saving it. By doing so, you may unintentionally alter important data in the CSV file which can cause an error during import.
If you are struggling to import a CSV file, please don’t hesitate to open a support ticket.
Have questions? Contact Us!