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Shipping

Shipping + Delivery
All items are shipped via US Postal Service, UPS, or FedEx. Printed Mint reserves the right to select an alternate carrier or shipping method (different from the carrier selected by you at checkout) so long as it does not result in an additional charge to you the customer, or result in the order being delayed beyond the parameters set forth below. Shipping times on wholesale items and the “ship date” are determined by the nature of the product. Most items will be complete and ready for shipment (ship date) in approximately 3-4 business days. During the holiday’s production timelines are extended to 4-7 business days. Items generally arrive at their desired location within 2-5 business days of ship date. In the unlikely event of a delay, we will inform you by e-mail or phone. *If you are ordering in bulk, your items may ship in multiple boxes. Shipping destinations: United States. International: Worldwide

Return Policy
At Printed Mint, we want your customers to be satisfied with their new purchase. If a Printed Mint product does not meet your expectation, please contact us within 3 days of receiving your item and we will do our absolute best to make you happy. We do not accept returns on printed merchandise unless it is due to a manufacturing defect.

Damaged during shipping: If your item(s) are damaged during shipping, please notify us within 5 business Days. Upon approval of your claim, your replacement item should arrive within 7 business days.

Completed orders: Once your order is placed online, it cannot be canceled for any reason. If you have any question about product returns, discrepancies, back-ordered items or anything else, please contact the Printed Mint home office directly by emailing – Wholesale@PrintedMint.com.
All return shipping charges will be borne by the Retailer unless the item is being returned because of a manufacturer’s defect. Credit for shipping charges will be given at the end of the refund process. Printed Mint will refund GROUND SHIPPING charges on returns for defects. ANY OTHER METHOD OF RETURN SHIPPING WILL NOT BE GRANTED.

Replacements:
If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. If an item is approved for replacement, the original sales order receipt/number must accompany the item being returned. Items that are replaced will be identical to the original order and have the same design unless it is determined by the company that a change would be beneficial.

Retired Product:
Printed Mint will not claim responsibility for any items that may become retired or completely discontinued without notice.

Product Warranty:
Printed Mint will warrant manufacturer defects for items returned for replacement or repair within 7 days of product delivery date. Items that are defective may only be replaced with the same product and design. Sometimes there will be variations in shape, color, and size of personalized products. Printed Mint makes no warranty or representation as to the fitness for a particular purpose, merchantability, craftsmanship or any other warranty or guarantees concerning products or services purchased from or through Printed Mint. Items will not be refunded, replaced or exchanged if it is determined that the product is damaged by common discoloring or normal wear. Printed Mint reserves the right to examine each item that is being returned. Under certain circumstances, a Retailer may be contacted to discuss the damaged product(s).

Design:
Due to variations in print material or computer monitor settings, we cannot guarantee your color will be an exact match. Slight color variance should be expected. Colors may vary on different materials. For example, ordering a ceramic mug to match a glass cutting board – The materials are completely different and may vary in color even when selecting the same color from the color palette.

Payment, Pricing & Promotions:
Printed Mint reserves the right to have periodic promotions throughout the year. Discounts apply to regular priced items within the guidelines of the promotion. Discounts will be applied to your cart subtotal before taxes and shipping. Applicable taxes and fees will still be applied. The discount is only valid for the dates listed on the promo. You may redeem one promotion code per order.

Viewing Orders:
To view your order simply log in to the account, you created when you established a wholesale account. If you forget your password, click on the “Forgot your password” link.
All approved wholesalers will create an account with Printed Mint. This will enable you to view pricing and move through the checkout process faster, view and track your orders in your account and more. Also, you may log in and check the status of your order and track a package, review order history. If you need help with your order, please contact us at Wholesale@PrintedMint.com. We accept all major credit cards and PayPal.

Bulk Orders: 
Orders over $200 are considered bulk orders. Special packaging may be required to ensure the safe delivery of your items. Individual gift boxes, packaging, and product labels are not included in bulk orders. Custom packaging slips, messages, and exterior box label is included. The production time for a bulk order is 5-7 business days. Bulk orders will be shipped via FedEx Ground. Free Shipping on orders over $200 available in the continental US only. Orders exceeding a certain weight requiring shipment by pallet do not apply.

This document was last updated July 22, 2016